Terms and Conditions
These terms apply to all holiday apartment bookings made through aura-apart.com.
1. Provider
Aura Apart GmbH
Stuttgarter Str. 13
70806 Kornwestheim
Email: hello [at] aura-apart [dot] com
2. Subject of the contract
The apartment selected during booking is let for temporary accommodation for the booked period. It may only be occupied by the number of guests stated at booking. Subletting or transferring the booking to third parties is not permitted.
3. Formation of the contract
The presentation of apartments on this website does not constitute a binding offer. By completing the booking and paying, you submit a binding offer. The contract is formed when we send you the booking confirmation, which we issue immediately by email to the address you provided. The confirmation contains all booking details together with a confirmation document as a PDF.
4. Prices and payment
All prices shown are final prices in euros and include statutory VAT. The total consists of the accommodation price, the mandatory final cleaning and any optional services you select; the full breakdown is shown before you complete the booking. Payment is made at the time of booking by credit card through our payment provider Stripe. The amount is authorised at booking and captured on confirmation. Card details are processed exclusively by Stripe and are never transmitted to us in plain text.
5. Cancellation and changes
Please send cancellation or change requests in text form to the email address given below. We confirm every cancellation in writing; the decisive moment is when your message reaches us. Cancellations are currently handled individually: we review each request on its own terms and tell you the refund before the dates are taken by anyone else. We do not apply a fixed cancellation scale. We reserve the right to withdraw from the contract if the apartment becomes unusable through force majeure, damage or other circumstances beyond our control. In that case we refund the amount paid in full; further claims are excluded unless we are at fault.
6. No right of withdrawal
For contracts providing accommodation for purposes other than residential, made for a specific date or period, there is no statutory right of withdrawal under section 312g(2) no. 9 of the German Civil Code (BGB). Your booking is therefore binding once confirmed. Section 5 above remains unaffected.
7. Arrival and departure
We will send you the exact arrival and departure times and all key handover details in good time before your arrival. A later check-out can be selected as a paid optional service during booking, subject to availability.
8. Guest obligations
Please treat the apartment and its furnishings with care and observe the house rules and quiet hours. Please report any damage occurring during your stay to us without delay. You are liable for culpably caused damage in accordance with statutory provisions.
9. Liability
We are liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health. In cases of simple negligence we are liable only for breach of a material contractual obligation, limited to foreseeable damage typical of this type of contract. Any further liability is excluded.
10. Data protection, dispute resolution and final provisions
Information on how we process your personal data can be found in our privacy policy. The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.
Last updated: August 2026